Guam Pay-Less Markets

Job Summary:

A Loss Prevention Officer's primary responsibility is to safeguard the company's assets and minimize losses due to theft, fraud, and other criminal activities by implementing security measures and conducting investigations

Essential Duties/Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but is not intended to be a conclusive list. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to customer and associate incidents to facilitate first aid and minimize company liability.

• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company.

• Investigate criminal violations against the person or property of any customer or associate that has committed on company premises.

• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the Loss Prevention Manager.

• Have knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.

• Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in training events.

• Successfully complete all security training requirements.

• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Loss Prevention Officer is summoned to.

• Works on special assignments, investigations, and surveillance as directed by Store Loss Prevention Manager.

• Responds to alarm conditions at assigned store.

• Perform other duties as assigned by supervisor.

Education/Qualifications:

• High School Diploma or Equivalent is required.

• 2-3 years of experience in retail loss prevention, security, or law enforcement required.

Knowledge, Skills, and Abilities:

• Ability to work collaboratively across departments.

• Must be able to operate cameras and other surveillance equipment. Ability to think and act clearly in possible stressful and hostile situations.

• Effective communication and interpersonal skills.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software to prepare reports and documentation

• Language Skills: Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, reports and procedure manuals. Ability to communicate with peers, store staff, police, and customers. Must be able to speak effectively before groups of customers or employees of an organization.

• Reasoning Ability: Must be able to use judgment and apply common sense when carrying out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations.

Safety & Health Responsibilities

Pay-Less Markets is committed to providing and maintaining a safe, secure, and healthy work environment for all employees and customers. As part of this commitment, Pay-Less Markets has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local and federal safety and environmental codes, ordinances, standards and laws; adhere to all Pay-Less Markets and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor and participate in mandatory or available safety training.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to potentially hazardous, stressful, and hostile situations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work generally occurs in a retail store environment with moderate temperature and noise level.